{"id":3544,"date":"2026-01-26T10:08:50","date_gmt":"2026-01-26T10:08:50","guid":{"rendered":"https:\/\/cantinefontezoppa.com\/faq\/"},"modified":"2026-01-31T09:20:29","modified_gmt":"2026-01-31T09:20:29","slug":"faqs","status":"publish","type":"page","link":"https:\/\/cantinefontezoppa.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; css=&#8221;.vc_custom_1458737831058{padding-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; css_animation=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243; css_animation=&#8221;&#8221; css=&#8221;.vc_custom_1458555142589{padding-right: 10% !important;padding-left: 10% !important;}&#8221;]\n\t<div class=\"title-subtitle-box \" style=\" text-align: center;\">\n\t\t<p  style=\"\">fontezoppa<\/p>\n\t\t<h1 style=\" font-style: normal;\">FAQs<\/h1>\n\t<\/div> [vc_column_text css=&#8221;&#8221; css_animation=&#8221;&#8221;]<b>\ud83d\uded2<\/b><b>\ud83d\udce6 Orders<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>How do I place an order?<\/b><span style=\"font-weight: 400;\"> Simply add your chosen products to the cart and proceed to checkout. Enter your shipping and payment details, then confirm your order to complete the process.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Can I modify or cancel my order? <\/b><span style=\"font-weight: 400;\">Please contact our Customer Service within 24 hours. We can assist with changes or cancellations as long as the order has not yet been dispatched.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>How can I track my shipment? <\/b><span style=\"font-weight: 400;\">Once your order is on its way, we will email you a tracking link.\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>\ud83d\ude9a Shipping &amp; Delivery<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Which countries do you ship to? <\/b><span style=\"font-weight: 400;\">Currently, we ship exclusively within Italy<\/span><b>.<\/b><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>What is the estimated delivery time? <\/b><span style=\"font-weight: 400;\">Delivery typically takes 2 to 3 business days.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>What are the shipping costs? <\/b><span style=\"font-weight: 400;\">We offer a flat shipping rate of \u20ac9 for orders under \u20ac50. For all orders exceeding this amount, delivery is complimentary.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>What happens if I am not home at the time of delivery? <\/b><span style=\"font-weight: 400;\">The courier will leave a notice with instructions to schedule a second delivery attempt or to collect your package from a designated pick-up point.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>\ud83d\udd04 Returns &amp; Right of Withdrawal<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Can I return a product? <\/b><span style=\"font-weight: 400;\">Yes, you have 14 days from the date of receipt to exercise your right of withdrawal.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>How long does a refund take? <\/b><span style=\"font-weight: 400;\">Refunds are processed within 14 days of receiving your return and will be credited back to your original payment method.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Who covers the return shipping costs? <\/b><span style=\"font-weight: 400;\">Return shipping fees are the responsibility of the customer, unless the return is due to an error on our part or a defective product.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>\ud83c\udf77 Products<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>What kind of products do you offer? <\/b><span style=\"font-weight: 400;\">We focus on fine wines, olive oils, and spirits.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>How should I store the products?<\/b><span style=\"font-weight: 400;\"> Storage recommendations are provided on each individual product page.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>\ud83d\udcb3 Payments<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Which payment methods do you accept? <\/b><span style=\"font-weight: 400;\">We accept major credit cards (Visa, Mastercard, Maestro, AmEx) and PayPal.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Are the payments secure?<\/b><span style=\"font-weight: 400;\"> Absolutely. We utilize certified, secure payment protocols to ensure your data is always protected.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Can I pay on delivery (COD)? <\/b><span style=\"font-weight: 400;\">No, cash on delivery is not currently available.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>\ud83d\udcac Customer Support<\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>How can I contact you? <\/b><span style=\"font-weight: 400;\">You can reach us via the &#8220;Contact Us&#8221; form or by email. We aim to respond to all inquiries within 24 hours.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>When is Customer Service available?<\/b><span style=\"font-weight: 400;\"> Our team is available during standard business hours; we guarantee a response within one business day.<\/span><\/li>\n<\/ul>\n<p><b><\/b><b>Where are you located? <\/b><span style=\"font-weight: 400;\">Our headquarters are located at: Fontezoppa, Contrada San Domenico 38, 62012 Civitanova Marche Alta (MC), Italy.<\/span>[\/vc_column_text][vc_empty_space height=&#8221;150px&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243; css_animation=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;middle&#8221; css_animation=&#8221;&#8221; css=&#8221;.vc_custom_1754057552512{padding-top: 30px !important;padding-right: 20% !important;padding-bottom: 0px !important;background-color: #FDC533 !important;}&#8221;][vc_column width=&#8221;5\/6&#8243; css_animation=&#8221;&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;][vc_row_inner css_animation=&#8221;&#8221; css=&#8221;.vc_custom_1753346665753{padding-right: 5% !important;padding-left: 15% !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;3157&#8243; img_size=&#8221;medium&#8221; css=&#8221;&#8221; css_animation=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; css_animation=&#8221;&#8221; el_class=&#8221;footer_text&#8221;]<span style=\"color: #fff;\">\u00a9 2025 Azienda Agroforestale Fontezoppa di Piero Luzi &amp; C.<br \/>\nSociet\u00e0 agricola in accomandata semplice<\/span><\/p>\n<p><span style=\"color: #fff;\">Registro Imprese Macerata<br \/>\nCodice Fiscale e Partita IVA (VAT) IT01377400435, R.E.A. MC-147284<\/span>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_empty_space height=&#8221;60px&#8221;][vc_column_text css=&#8221;&#8221; css_animation=&#8221;&#8221; el_class=&#8221;footer_text&#8221;]<\/p>\n<p style=\"text-align: left;\"><span style=\"color: #fff;\">C.da San Domenico 38, 62012 Civitanova Marche Alta (MC), Italy<br \/>\nT. +39 0733 790504 | Fax +39 0733 893845<br \/>\nE. info@cantinefontezoppa.com<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #fff;\"><a style=\"color: #fff;\" href=\"https:\/\/www.iubenda.com\/privacy-policy\/81736141\/legal\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a> | <a style=\"color: #fff;\" href=\"https:\/\/www.iubenda.com\/privacy-policy\/81736141\/cookie-policy\" target=\"_blank\" rel=\"noopener\">Cookie Policy<\/a> | <a style=\"color: #fff;\" href=\"https:\/\/www.iubenda.com\/termini-e-condizioni\/81736141\" target=\"_blank\" rel=\"noopener\">Termini e Condizioni<\/a><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/6&#8243; css_animation=&#8221;&#8221; offset=&#8221;vc_hidden-sm vc_hidden-xs&#8221;]\n\t<div class=\"title-subtitle-box  vc_custom_1754314354467 vc_custom_1754314354468 vc_custom_1754314354468\" style=\" margin-bottom:15px; text-align: center;\">\n\t\t<h4 style=\" color:#FFFFFF;  font-style: normal;\">Cantine Fontezoppa<\/h4>\n\t<\/div> [vc_row_inner gap=&#8221;15&#8243; css_animation=&#8221;&#8221; css=&#8221;.vc_custom_1754314432344{padding-right: 20% !important;padding-left: 20% !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_icon icon_fontawesome=&#8221;fa fa-brands fa-facebook&#8221; color=&#8221;orange&#8221; background_style=&#8221;rounded&#8221; background_color=&#8221;white&#8221; size=&#8221;xs&#8221; align=&#8221;right&#8221; css=&#8221;.vc_custom_1754314565658{margin-bottom: 15px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.facebook.com%2Fcantinefontezoppa|target:_blank&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_icon icon_fontawesome=&#8221;fa fa-brands fa-instagram&#8221; color=&#8221;orange&#8221; background_style=&#8221;rounded&#8221; background_color=&#8221;white&#8221; size=&#8221;xs&#8221; css=&#8221;.vc_custom_1754314571562{margin-bottom: 15px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.instagram.com%2Fcantine_fontezoppa%2F|target:_blank&#8221;][\/vc_column_inner][\/vc_row_inner]\n\t<div class=\"title-subtitle-box  vc_custom_1754314349839 vc_custom_1754314349839 vc_custom_1754314349840\" style=\" margin-bottom:15px; text-align: center;\">\n\t\t<h4 style=\" color:#FFFFFF;  font-style: normal;\">Locanda Fontezoppa<\/h4>\n\t<\/div> [vc_row_inner gap=&#8221;15&#8243; css_animation=&#8221;&#8221; css=&#8221;.vc_custom_1754314428368{padding-right: 20% !important;padding-left: 20% !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_icon icon_fontawesome=&#8221;fa fa-brands fa-facebook&#8221; color=&#8221;orange&#8221; background_style=&#8221;rounded&#8221; background_color=&#8221;white&#8221; size=&#8221;xs&#8221; align=&#8221;right&#8221; css=&#8221;.vc_custom_1754314575902{margin-bottom: 15px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.facebook.com%2Flocandafontezoppa|target:_blank&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;][vc_icon icon_fontawesome=&#8221;fa fa-brands fa-instagram&#8221; color=&#8221;orange&#8221; background_style=&#8221;rounded&#8221; background_color=&#8221;white&#8221; size=&#8221;xs&#8221; css=&#8221;.vc_custom_1754314580236{margin-bottom: 15px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.instagram.com%2Flocanda_fontezoppa%2F|target:_blank&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;middle&#8221; css_animation=&#8221;&#8221; css=&#8221;.vc_custom_1755005156599{padding-top: 30px !important;padding-bottom: 0px !important;background-color: #FDC533 !important;}&#8221;][vc_column css_animation=&#8221;&#8221; offset=&#8221;vc_hidden-lg vc_hidden-md&#8221;][vc_row_inner css_animation=&#8221;&#8221; css=&#8221;.vc_custom_1754317232387{padding-right: 10% !important;padding-left: 10% !important;}&#8221;][vc_column_inner][vc_single_image image=&#8221;3157&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221; css_animation=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; css_animation=&#8221;&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #fff;\">\u00a9 2025 Azienda Agroforestale Fontezoppa di Piero Luzi &amp; C.<br \/>\nSociet\u00e0 agricola in accomandata semplice<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"color: #fff;\">Registro Imprese Macerata<br \/>\nCodice Fiscale e Partita IVA (VAT) IT01377400435, R.E.A. MC-147284<\/span><\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;60px&#8221;][vc_column_text css=&#8221;&#8221; css_animation=&#8221;&#8221;]<\/p>\n<p style=\"text-align: left;\"><span style=\"color: #fff;\">C.da San Domenico 38, 62012 Civitanova Marche Alta (MC), Italy<br \/>\nT. <a style=\"color: #fff;\" href=\"#\">+39 0733 790504 | Fax +39 0733 893845<\/a><br \/>\nE. info@cantinefontezoppa.com<\/span><\/p>\n<p style=\"text-align: left;\"><span style=\"color: #fff;\"><a style=\"color: #fff;\" href=\"https:\/\/www.iubenda.com\/privacy-policy\/81736141\/legal\" target=\"_blank\" rel=\"noopener\">Privacy Policy<\/a> | <a style=\"color: #fff;\" href=\"https:\/\/www.iubenda.com\/privacy-policy\/81736141\/cookie-policy\" target=\"_blank\" rel=\"noopener\">Cookie Policy<\/a> | <a style=\"color: #fff;\" href=\"https:\/\/www.iubenda.com\/termini-e-condizioni\/81736141\" target=\"_blank\" rel=\"noopener\">Termini e Condizioni<\/a><\/span><\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]\n\t<div class=\"title-subtitle-box  vc_custom_1754314354467 vc_custom_1754314354468 vc_custom_1754314354468\" style=\" margin-bottom:15px; text-align: center;\">\n\t\t<h4 style=\" color:#FFFFFF;  font-style: normal;\">Cantine Fontezoppa<\/h4>\n\t<\/div> [vc_row_inner gap=&#8221;15&#8243; css_animation=&#8221;&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-xs-6&#8243; css=&#8221;.vc_custom_1754317579722{padding-right: 5% !important;}&#8221;][vc_icon icon_fontawesome=&#8221;fa fa-brands fa-facebook&#8221; color=&#8221;orange&#8221; background_style=&#8221;rounded&#8221; background_color=&#8221;white&#8221; size=&#8221;xs&#8221; align=&#8221;right&#8221; css=&#8221;.vc_custom_1754317544012{margin-bottom: 15px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.facebook.com%2Fcantinefontezoppa|target:_blank&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-xs-6&#8243; css=&#8221;.vc_custom_1754317586721{padding-left: 5% !important;}&#8221;][vc_icon icon_fontawesome=&#8221;fa fa-brands fa-instagram&#8221; color=&#8221;orange&#8221; background_style=&#8221;rounded&#8221; background_color=&#8221;white&#8221; size=&#8221;xs&#8221; css=&#8221;.vc_custom_1754317552063{margin-bottom: 15px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.instagram.com%2Fcantine_fontezoppa%2F|target:_blank&#8221;][\/vc_column_inner][\/vc_row_inner]\n\t<div class=\"title-subtitle-box  vc_custom_1754314349839 vc_custom_1754314349839 vc_custom_1754314349840\" style=\" margin-bottom:15px; text-align: center;\">\n\t\t<h4 style=\" color:#FFFFFF;  font-style: normal;\">Locanda Fontezoppa<\/h4>\n\t<\/div> [vc_row_inner gap=&#8221;15&#8243; css_animation=&#8221;&#8221;][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-xs-6&#8243; css=&#8221;.vc_custom_1754317601704{padding-right: 5% !important;}&#8221;][vc_icon icon_fontawesome=&#8221;fa fa-brands fa-facebook&#8221; color=&#8221;orange&#8221; background_style=&#8221;rounded&#8221; background_color=&#8221;white&#8221; size=&#8221;xs&#8221; align=&#8221;right&#8221; css=&#8221;.vc_custom_1754317547961{margin-bottom: 15px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.facebook.com%2Flocandafontezoppa|target:_blank&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_col-xs-6&#8243; css=&#8221;.vc_custom_1754317605801{padding-left: 5% !important;}&#8221;][vc_icon icon_fontawesome=&#8221;fa fa-brands fa-instagram&#8221; color=&#8221;orange&#8221; background_style=&#8221;rounded&#8221; background_color=&#8221;white&#8221; size=&#8221;xs&#8221; css=&#8221;.vc_custom_1754317557062{margin-bottom: 15px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.instagram.com%2Flocanda_fontezoppa%2F|target:_blank&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; css=&#8221;.vc_custom_1458737831058{padding-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; css_animation=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243; css_animation=&#8221;&#8221; css=&#8221;.vc_custom_1458555142589{padding-right: 10% !important;padding-left: 10% !important;}&#8221;][vc_column_text css=&#8221;&#8221; css_animation=&#8221;&#8221;]\ud83d\uded2\ud83d\udce6 Orders How do I place an order? Simply add your chosen products to the<br class=\"read-more-spacer\"> <a class=\"more-link\" href=\"https:\/\/cantinefontezoppa.com\/en\/faqs\/\">Read More<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-3544","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - Fontezoppa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cantinefontezoppa.com\/en\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - Fontezoppa\" \/>\n<meta property=\"og:description\" content=\"[vc_row css_animation=&#8221;&#8221; css=&#8221;.vc_custom_1458737831058{padding-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243; css_animation=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;2\/3&#8243; css_animation=&#8221;&#8221; css=&#8221;.vc_custom_1458555142589{padding-right: 10% !important;padding-left: 10% !important;}&#8221;][vc_column_text css=&#8221;&#8221; css_animation=&#8221;&#8221;]\ud83d\uded2\ud83d\udce6 Orders How do I place an order? 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